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Noticeboard

Following a misleading article from a local newspaper regarding the closure of Healthaction Practices one of which shares Grey Road’s premises at Breeze Hill Health Centre, below is some information regarding their closure from Liverpool CCG, please be assured that this closure does not involve Grey Road Surgery we will continue to operate as usual.................PLEASE SCROLL DOWN.......



Update on Healthaction practice closures


 


In April 2017 NHS Liverpool Clinical Commissioning Group (CCG) awarded contracts for the management of four GP practices to Healthaction, a not-for-profit organisation. Healthaction has given notice to the CCG that it will be ending these contracts, as problems recruiting doctors on a long-term basis mean that it can no longer offer the service that patients need.


 


The practices affected are: Healthaction Breeze Hill, Rice Lane, L9; Healthaction Robson Street, Mere Lane Neighbourhood Health Centre, L5; Healthaction Stanley Road, Stanley Road, L5; and Healthaction Childwall, Fiveways Health Centre, Childwall Road, L15. They will close by 14 September 2018 at the latest.All four Healthaction practices are in the same buildings/health centres as other GP practices but none of the other practices in these buildings are affected.


 


Healthaction patients do not need to take any action for the time being – they can continue to use their practice as usual. NHS Liverpool CCG is currently working with local practices to agree a process for transferring patients – as soon as this is agreed all patients will receive a letter from the CCG telling them what will happen next. If patients have any questions in the meantime they can call NHS Liverpool CCG on 0845 111 0692 between 10am and 12pm or 2pm and 4pm, Monday to Friday. Any questions about appointments should be directed to their practice as usual.


 


All patients have the right to choose a different GP practice if they would prefer. You can search for GP practices close to where you live at www.nhs.uk, or you can call Healthwatch Liverpool on 0300 77 77 007 or email enquiries@healthwatchliverpool.co.uk and ask them to let you know where your nearest GP practices are. Once you have found a practice you want to register with just contact them to say that you would like to become a patient – they will let you know what happens next.


 

PRACTICE POLICIES

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints And Suggestionscomments

Your views and ideas are very welcome. Please place any suggestions or ideas you may have in the suggestion box at reception. 

If however, you have a complaint please ask at reception for a copy of our complaints procedure.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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